Posted on Oct. 15, 2014
Litestream, a Florida-based telecommunications company with offices in Naples, announced that it has launched services in Sterling Oaks, a full service tennis and clubhouse community in Naples, to include an array of basic cable television channels—most in high definition—Internet and telephone.
The community selected Litestream to build a state-of-the-art broadband telecommunications system with fiber optic delivery throughout the neighborhood. With the new system, customers experience exceptional video quality and variety, lightning fast Internet and crystal clear phone, all at an exceptional value.
The fiber distribution construction process was completed more than a month ahead of schedule, allowing the installation process to also begin sooner than expected. “We couldn’t be happier to provide this outstanding community and its residents with a new broadband communications system and we know they’ve been happy throughout the process, which is always our number one priority,” said Litestream CEO Bill Haggarty. “We recognize that to be the best, we need to excel at customer service, provide the best services and listen to our customers, so that it what we aim to do each day and in each community.”
He added, “Our White Glove construction and customer transition process ensured every customer was seamlessly enjoying their new services, with no interruptions and no loss of service as the transition from their current provider to Litestream was completed.”
Committed to exceeding customer expectations, Litestream developed its White Glove process to ensure a successful community conversion. The process includes consistent and clear communications with every resident, the community Board of Directors and with property management. The company communicates through letters, emails, newsletters, community channels and signs indicating areas of construction and Litestream management is on the jobsite every day to guarantee the highest quality control.
Formed in 1999, Litestream set out immediately to be a new kind of cable company—one that is completely committed to understanding the needs of customers and exceeding their expectations, while providing a complete line of value-added services. Since its inception, Litestream has grown to become a leading provider of high definition (HD) video, high-speed Internet, and digital phone services to private and gated communities in Florida.
In 2012, the company completed installation of a new master television reception and distribution center, also known as a headend, in Naples. The state-of-the-art signal receiving and processing center is one of the most advanced in the state and receives television programming for digital channels—many in HD—and distributes them to Litestream customers throughout Florida over a fiber optic network, allowing the company to serve communities statewide. Built to withstand hurricanes and natural disasters, its design is scalable and adaptable for expanded future need.
Together, the Litestream management team has over 130 years of cable industry experience, including all phases from construction to customer service. For more information, call 239-249-3327 or visit www.Litestream.net.