Posted on July 10, 2015
Surfsedge, a 15-story luxury condominium in Naples, has selected Florida-based telecommunications company, Litestream, to provide Internet, cable television and voice services to the community. Infrastructure work will begin well in advance of the service start of June 2016, and will assure residents a flawless transition to a new level of services and customer experience. Litestream’s trademark, to have superior customer care, competitive pricing, a channel lineup, offering both standard and HD programming, a variety of service packages and proprietary installation techniques; are winning over residents and decision-makers across Collier County.
“We are delighted to be partnering with Surfsedge to provide high quality video, Internet and phone services to the residents, and welcome the opportunity to service other community HOA’s with cable services in Park Shore.,” said JD Trudel, Litestream’s Assistant General Manager for the Southwest Florida market. “We look forward to providing them with flawless construction and customer service throughout the entire process and long after.”
At Litestream, satisfying both community residents and Board leadership is a central focus. The company developed its “White Glove” construction and transition process to ensure a successful community conversion every time. The process includes consistent and clear communications with every resident, the community’s Board of Directors and with property management. The company’s high-touch communication policy continues long after construction is over and service has commenced, with frequent “Litestream office hours” in the community and regular meetings with community leadership throughout the contract term.
Litestream’s state-of-the-art signal distribution center, located in Naples, receives television programming for more than 300 digital channels and transmits them to Litestream customers throughout Florida over a cutting-edge fiber-optic network, allowing the company to serve communities statewide. The network operations center allows the company to monitor all systems and subscribers’ equipment; provide alerts and proactive warnings; and manage the systems at peak performance, without disruptions. Litestream partners with the HOA board and managers to provide complimentary community and security channels; cable TV and Internet services to the clubhouse; and security-monitoring camera links for gates and pools.
Litestream’s brand is commitment to understanding and meeting the needs of managed communities, their leadership and residents. Since its inception 15 years ago, Litestream has provided high definition (HD) video, high-speed Internet, and digital phone services to private and gated communities in Florida.
The Litestream management team has extensive experience in working with HOAs and their residents to deliver exceptional broadband services and customer care tailored to the needs of the community. For more information, call 239-249-3327 or visit www.Litestream.net.