Posted on April 23, 2015
Litestream, a Florida-based telecommunications company with offices in Naples, announced that it has completed services in Turtle Lake Golf Colony, a golf and clubhouse community in Naples, to include an array of basic cable television channels—most in high definition—Internet and telephone services.
The community selected Litestream to build a state-of-the-art broadband telecommunications system with fiber optic delivery throughout the neighborhood. With the new system, customers experience exceptional video quality and variety, lightning fast Internet and crystal clear phone, all at an exceptional value.
The 432-unit condominium community located just south of Pine Ridge Road and west of Airport-Pulling Road in Naples is beyond excited to get the opportunity for a fresh advancement in the community. “I spent 34 years in the telecommunications business and can attest to Litestream's professionalism. Turtle Lake Golf Colony spent decades with a carrier that did not seem to care and our owners had difficulty working with them. If you want customer care, quality service and budget relief check out Litestream, you will not be disappointed" said the Turtle Lake Golf Colony President, Ron Olson.
Committed to exceeding customer expectations, Litestream developed its White Glove process to ensure a successful community conversion. The process includes consistent and clear communications with every resident, the community Board of Directors and with property management. Litestream communicates with each community through letters, emails, newsletters, different community channels and signs indicating areas of construction and Litestream management is on the jobsite every day to guarantee the highest quality control.
Litestream CEO Bill Haggarty stated, “We recognize that to be the best, we need to excel at customer service, provide the best services and listen to our customers, so that is what we aim to do each day and in each community.” He added, “Our White Glove construction and customer transition process ensured every customer seamlessly enjoyed their new services, with no interruptions and no loss of service as the transition from their previous provider to Litestream was completed.”
Formed in 1999, Litestream set out immediately to be a new kind of cable company—one that is completely committed to understanding the needs of customers and exceeding their expectations, while providing a complete line of value-added services. Since its inception, Litestream has grown to become a leading provider of high definition (HD) video, high-speed Internet, and digital phone services to private and gated communities in Florida.
In 2012, the company completed installation of a new master television reception and distribution center, also known as a headend, in Naples. The state-of-the-art signal receiving and processing center is one of the most advanced in the state and receives television programming for digital channels—many in HD—and distributes them to Litestream customers throughout Florida over a fiber optic network, allowing the company to serve communities statewide. Built to withstand hurricanes and natural disasters, its design is scalable and adaptable for expanded future need.
Together, the Litestream management team has over 130 years of cable industry experience, including all phases from construction to customer service. For more information, call 239-249-3327 or visit www.Litestream.net.